Stop waiting for computers, backups and security to break first.
Many small businesses only call for IT help after staff have already lost hours to slow devices, email problems or a backup nobody has checked in months. Managed IT gives your business a clear support path and a proactive way to catch issues before they become downtime.
Three tiers, priced per endpoint per month.
Pick the level of coverage that matches your risk — from pure visibility to a fully protected, SLA-backed setup.
Monitor
- Disk/CPU/memory/crash monitoring
- AV-status visibility check
- Filtered dashboard + email alerting
Monitor + Patch
- Everything in Monitor
- Governed Windows Update patching, scheduled reboot
- Weekly integrity scan + automated low-disk self-heal
Monitor + Patch + Protect
- Everything in Monitor + Patch
- Licensed Emsisoft Business antivirus, included
- SLA-backed remote support
- Alerts become a tracked support ticket on error/outage
Priced per endpoint per month, billed monthly. No VAT currently added to Gigahost invoices.
Best fit for 3–20-computer businesses.
Especially useful for businesses that rely on a few key devices, shared files, business email and predictable uptime.
Small businesses & offices
Farms & agri businesses
Security companies & brokers
Retailers, workshops & service teams
Remote support, included.
Fast help for software, email, access, updates and common user issues — without waiting for an onsite visit. Tier 3 includes SLA-backed remote support through the ticket pipeline; Tiers 1–2 get ad-hoc remote assistance, billed at Gigatech's standard rate for real work beyond a quick check. Onsite support is arranged by urgency, distance and the type of issue.
Remote-first
Most software, email, access and connectivity issues are resolved without a site visit.
Onsite by arrangement
Hands-on help for hardware, local network and setup tasks that need physical access.
11 years of practical IT experience
Real tools: TacticalRMM for monitoring, Emsisoft for protection, MeshCentral for remote access.
Managed IT questions.
What's the difference between the tiers?
Tier 1 gives you visibility (you know something's wrong). Tier 2 adds self-governing patching so unpatched Windows stops being your biggest risk. Tier 3 adds real antivirus protection and a committed, SLA-backed human-response channel.
Do I need to replace my existing antivirus?
Tiers 1–2 report your existing antivirus's status without replacing it. Tier 3 includes a licensed Emsisoft Business antivirus seat per endpoint.
What response time can I expect?
Managed-support requests are triaged with a practical same-business-day target. We're a solo-operator team, so we don't promise 24/7 — same-business-day is the honest maximum commitment.
Not sure which tier fits?
Book a free IT health check and we'll recommend the right level of coverage for your fleet.